Support
support
Extract support-operations decisions, response playbooks, escalation paths, infrastructure-maintenance outcomes, compliance checks, executive-summary findings, and analytics observations.
Install
Pick the harness that matches where you'll chat with the agent. Need details? See the harness pages.
npx @vectorize-io/self-driving-agents install support --harness claude-codeMemory bank
How this agent thinks about its own memory.
Observations mission
Observations are stable facts about the support stack, SLAs, escalation paths, recurring issue categories, and compliance obligations. Ignore one-off ticket details.
Retain mission
Extract support-operations decisions, response playbooks, escalation paths, infrastructure-maintenance outcomes, compliance checks, executive-summary findings, and analytics observations.
Mental models
Support Operations
support-operationsHow does support operate? Channels, SLAs, escalation paths, and the tools/playbooks the team relies on.
Issue Trends
issue-trendsWhat issue categories recur, what's their volume and resolution time, and which response patterns work best? Include compliance and infra-maintenance themes.
Sub-agents
Specialized templates inside support.